Customer Feedback
Website Built Around The Customer
This entire website has been built to help the Bullfrog Spa Customer. You made the investment in a quality Bullfrog Spa and we are here to help with your service and parts needs. As you the Bullfrog Customer are the most important part and the entire reason for this website, we value your feedback. Leave your comments below about the service, website or related topic.
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If The Spa Master has helped you on chat or this website’s information has helped (done by The Spa Master) then you can Tip The Spa Master!
Great experience shopping on this site. Had just what we needed and Richard provided great customer service. The online chat was very efficient. Will be back to shop at this site and will recommend to others.
Thank you for shopping with us. Glad we could help.
great experience with this sight, great help. Thank you
Thanks for the compliment and thank you for visiting and shopping with us.
My freind ownes your Bulfrog spa. She wants to have me maintain the unit. I made a guess at the year, but could you verify the manual that I need? The moel number is EL1-BF02-DCAH
Thank You,
Frank Verderber
The BF02 board was used from 2004-2008. Look inside the equipment area on the side wall, you should find the Bullfrog Manufacturing Plate with the date of manufacturer.
I had a question about troubleshooting my bullfrog spa after a power failure. I went to the website and chatted online with a technician. The technician answered all of my questions and provided me with specific troubleshooting steps to solve my issue. Excellent service!
great customer service! very patient and helpful
Excellent customer service..! Very helpful. You guys are awesome..!
Nice to have a resource that I can turn to when I have problems, thanks
Was very helpful. I think we diagnosed my problem. Thank you very much!
A lot of help made it easy to find the parts I needed for a tub that is over ten years old.
Very helpful. Polite, professional and to the point. I recommend for all your spa needs.
Thanks for the quick online help, I was able to get just what I needed right away.
Great service and help finding that parts i need thank you very much
Your site and person was very helpfull, and will be back to shop at this site and will recommend to others. Thank You
Order site worked well. Thanks.One comment. I read your warning on needing to enter discount code. I hit the order button just as I realized the “Save25″ hadn’t been entered, but could not go back to it. I’d appreciate it if you could still help me apply the discount. Thanks!
Order #BF-2599
Status: Accepted
Feb 7, 2013 03:24 AM
Kevin, I sent you a private email with your refund or store-credit options.
one of the best and most helpfull online shopping experiences ive ever had. i will be useing this sight for all my spa needs…..all around very happy with the help and guidance. thanks.
Hi what is the warrenty on a replacement Heater?
90 Days
Why is the original heater warrantied 3 years and the replacement 90 days?
The original warranty is part of the overall Bullfrog Spa equipment warranty. A replacement part under warranty does not extend the original warranty. Likewise, a replacement part not under warranty carries a replacement part warranty which is 90 days.
Your online chat was great. Thank you so much for being patient and answering all my questions. This is a testamant to a true customer service.